FAQ Smart Alarms

General

For what period of time is the Yale alarm warranty valid for?

The warranty is covered by the retailer, normally for 2 years.

I think I have made a muddle of my alarm installation, can I start again?

Yes, please refer to the relevant manual for a factory reset procedure. You can then clear the system memory completely and re-commence your installation from scratch.

Resetting instructions can be downloaded from the Yale website.

I appear to be getting false alarms, what could be the reason for this?

Please check the control panel fault log for any indications of the detector which has triggered the alarm. There are several causes of false alarms.

Consider the location and environment of the sensors, for example ensuring that the PIR’s are not located above a radiator or any other sources of heat. Always ensure the devices are firmly mounted and that the tamper springs are firmly engaged in place.

It is preferable to screw mount the door magnetic contacts, rather than simply using the sticky pads.

I have a large household with many family members, young and old, entering and exiting the property at varying times of day. How can I overcome this?

It is recommended that several keyfobs are programmed in. The individual members of the household can carry their own keyfob around, allowing simple arming and disarming of the system as desired.

How often will I have to change the batteries in my alarm system?

Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.

I wish to expand my existing Yale alarm. How many detectors can I use in total, where can I purchase additional accessories from?

Yale alarm systems will accommodate a maximum of 20 devices, not including sirens as these do not use up ‘slots’.

I have moved into a new property. I do not have the PIN code to use the alarm, how can I get hold of the code?

Reset procedures are available from the Yale website. Please download the relevant instructions for your sys tem to bring the PIN back to the factory default code.

Are all Yale alarms completely wire-free?

All of the detectors are completely wire-free, there are no mains wiring required to install your system. The control panel-based alarms, however, connect to the mains power supply via the DC transformer lead provided in the kit.

Can I test my new alarm without irritating the neighbours?

The control-panel based system has a useful ‘walk test’ feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours.

Pet Friendly PiR's

For what period of time is the Yale alarm warranty valid for?

The warranty is covered by the retailer, normally for 2 years.

I think I have made a muddle of my alarm installation, can I start again?

Yes, please refer to the relevant manual for a factory reset procedure. You can then clear the system memory completely and re-commence your installation from scratch.

Resetting instructions can be downloaded from the Yale website.

I appear to be getting false alarms, what could be the reason for this?

Please check the control panel fault log for any indications of the detector which has triggered the alarm. There are several causes of false alarms.

Consider the location and environment of the sensors, for example ensuring that the PIR’s are not located above a radiator or any other sources of heat. Always ensure the devices are firmly mounted and that the tamper springs are firmly engaged in place.

It is preferable to screw mount the door magnetic contacts, rather than simply using the sticky pads.

I have a large household with many family members, young and old, entering and exiting the property at varying times of day. How can I overcome this?

It is recommended that several keyfobs are programmed in. The individual members of the household can carry their own keyfob around, allowing simple arming and disarming of the system as desired.

How often will I have to change the batteries in my alarm system?

Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.

I wish to expand my existing Yale alarm. How many detectors can I use in total, where can I purchase additional accessories from?

Yale alarm systems will accommodate a maximum of 20 devices, not including sirens as these do not use up ‘slots’.

I have moved into a new property. I do not have the PIN code to use the alarm, how can I get hold of the code?

Reset procedures are available from the Yale website. Please download the relevant instructions for your sys tem to bring the PIN back to the factory default code.

Are all Yale alarms completely wire-free?

All of the detectors are completely wire-free, there are no mains wiring required to install your system. The control panel-based alarms, however, connect to the mains power supply via the DC transformer lead provided in the kit.

Can I test my new alarm without irritating the neighbours?

The control-panel based system has a useful ‘walk test’ feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours.

Sirens

For what period of time is the Yale alarm warranty valid for?

The warranty is covered by the retailer, normally for 2 years.

I think I have made a muddle of my alarm installation, can I start again?

Yes, please refer to the relevant manual for a factory reset procedure. You can then clear the system memory completely and re-commence your installation from scratch.

Resetting instructions can be downloaded from the Yale website.

I appear to be getting false alarms, what could be the reason for this?

Please check the control panel fault log for any indications of the detector which has triggered the alarm. There are several causes of false alarms.

Consider the location and environment of the sensors, for example ensuring that the PIR’s are not located above a radiator or any other sources of heat. Always ensure the devices are firmly mounted and that the tamper springs are firmly engaged in place.

It is preferable to screw mount the door magnetic contacts, rather than simply using the sticky pads.

I have a large household with many family members, young and old, entering and exiting the property at varying times of day. How can I overcome this?

It is recommended that several keyfobs are programmed in. The individual members of the household can carry their own keyfob around, allowing simple arming and disarming of the system as desired.

How often will I have to change the batteries in my alarm system?

Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.

I wish to expand my existing Yale alarm. How many detectors can I use in total, where can I purchase additional accessories from?

Yale alarm systems will accommodate a maximum of 20 devices, not including sirens as these do not use up ‘slots’.

I have moved into a new property. I do not have the PIN code to use the alarm, how can I get hold of the code?

Reset procedures are available from the Yale website. Please download the relevant instructions for your sys tem to bring the PIN back to the factory default code.

Are all Yale alarms completely wire-free?

All of the detectors are completely wire-free, there are no mains wiring required to install your system. The control panel-based alarms, however, connect to the mains power supply via the DC transformer lead provided in the kit.

Can I test my new alarm without irritating the neighbours?

The control-panel based system has a useful ‘walk test’ feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours.

Control Panel and Keypad

For what period of time is the Yale alarm warranty valid for?

The warranty is covered by the retailer, normally for 2 years.

I think I have made a muddle of my alarm installation, can I start again?

Yes, please refer to the relevant manual for a factory reset procedure. You can then clear the system memory completely and re-commence your installation from scratch.

Resetting instructions can be downloaded from the Yale website.

I appear to be getting false alarms, what could be the reason for this?

Please check the control panel fault log for any indications of the detector which has triggered the alarm. There are several causes of false alarms.

Consider the location and environment of the sensors, for example ensuring that the PIR’s are not located above a radiator or any other sources of heat. Always ensure the devices are firmly mounted and that the tamper springs are firmly engaged in place.

It is preferable to screw mount the door magnetic contacts, rather than simply using the sticky pads.

I have a large household with many family members, young and old, entering and exiting the property at varying times of day. How can I overcome this?

It is recommended that several keyfobs are programmed in. The individual members of the household can carry their own keyfob around, allowing simple arming and disarming of the system as desired.

How often will I have to change the batteries in my alarm system?

Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.

I wish to expand my existing Yale alarm. How many detectors can I use in total, where can I purchase additional accessories from?

Yale alarm systems will accommodate a maximum of 20 devices, not including sirens as these do not use up ‘slots’.

I have moved into a new property. I do not have the PIN code to use the alarm, how can I get hold of the code?

Reset procedures are available from the Yale website. Please download the relevant instructions for your sys tem to bring the PIN back to the factory default code.

Are all Yale alarms completely wire-free?

All of the detectors are completely wire-free, there are no mains wiring required to install your system. The control panel-based alarms, however, connect to the mains power supply via the DC transformer lead provided in the kit.

Can I test my new alarm without irritating the neighbours?

The control-panel based system has a useful ‘walk test’ feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours.

PiR and DC Detectors

For what period of time is the Yale alarm warranty valid for?

The warranty is covered by the retailer, normally for 2 years.

I think I have made a muddle of my alarm installation, can I start again?

Yes, please refer to the relevant manual for a factory reset procedure. You can then clear the system memory completely and re-commence your installation from scratch.

Resetting instructions can be downloaded from the Yale website.

I appear to be getting false alarms, what could be the reason for this?

Please check the control panel fault log for any indications of the detector which has triggered the alarm. There are several causes of false alarms.

Consider the location and environment of the sensors, for example ensuring that the PIR’s are not located above a radiator or any other sources of heat. Always ensure the devices are firmly mounted and that the tamper springs are firmly engaged in place.

It is preferable to screw mount the door magnetic contacts, rather than simply using the sticky pads.

I have a large household with many family members, young and old, entering and exiting the property at varying times of day. How can I overcome this?

It is recommended that several keyfobs are programmed in. The individual members of the household can carry their own keyfob around, allowing simple arming and disarming of the system as desired.

How often will I have to change the batteries in my alarm system?

Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.

I wish to expand my existing Yale alarm. How many detectors can I use in total, where can I purchase additional accessories from?

Yale alarm systems will accommodate a maximum of 20 devices, not including sirens as these do not use up ‘slots’.

I have moved into a new property. I do not have the PIN code to use the alarm, how can I get hold of the code?

Reset procedures are available from the Yale website. Please download the relevant instructions for your sys tem to bring the PIN back to the factory default code.

Are all Yale alarms completely wire-free?

All of the detectors are completely wire-free, there are no mains wiring required to install your system. The control panel-based alarms, however, connect to the mains power supply via the DC transformer lead provided in the kit.

Can I test my new alarm without irritating the neighbours?

The control-panel based system has a useful ‘walk test’ feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours.

Alarms Accessories

For what period of time is the Yale alarm warranty valid for?

The warranty is covered by the retailer, normally for 2 years.

I think I have made a muddle of my alarm installation, can I start again?

Yes, please refer to the relevant manual for a factory reset procedure. You can then clear the system memory completely and re-commence your installation from scratch.

Resetting instructions can be downloaded from the Yale website.

I appear to be getting false alarms, what could be the reason for this?

Please check the control panel fault log for any indications of the detector which has triggered the alarm. There are several causes of false alarms.

Consider the location and environment of the sensors, for example ensuring that the PIR’s are not located above a radiator or any other sources of heat. Always ensure the devices are firmly mounted and that the tamper springs are firmly engaged in place.

It is preferable to screw mount the door magnetic contacts, rather than simply using the sticky pads.

I have a large household with many family members, young and old, entering and exiting the property at varying times of day. How can I overcome this?

It is recommended that several keyfobs are programmed in. The individual members of the household can carry their own keyfob around, allowing simple arming and disarming of the system as desired.

How often will I have to change the batteries in my alarm system?

Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.

I wish to expand my existing Yale alarm. How many detectors can I use in total, where can I purchase additional accessories from?

Yale alarm systems will accommodate a maximum of 20 devices, not including sirens as these do not use up ‘slots’.

I have moved into a new property. I do not have the PIN code to use the alarm, how can I get hold of the code?

Reset procedures are available from the Yale website. Please download the relevant instructions for your sys tem to bring the PIN back to the factory default code.

Are all Yale alarms completely wire-free?

All of the detectors are completely wire-free, there are no mains wiring required to install your system. The control panel-based alarms, however, connect to the mains power supply via the DC transformer lead provided in the kit.

Can I test my new alarm without irritating the neighbours?

The control-panel based system has a useful ‘walk test’ feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours.