Alarms

General

I am installing a new Control-panel based alarm, why do I keep getting detector tamper alarms?

You must ensure that you are in the programming mode when mounting your detectors on the wall, otherwise the sensitive detector tamper springs will trigger the alarm even when in the ‘Alarm Off’ state.

My keypad light is constantly flashing green and I can’t use my alarm, what should I do?

You are currently in the keypad programming mode. Press the ‘disarming’ button twice to exit this mode to allow normal arming operation of your alarm.

My Keypad will not disarm the system. It arms correctly, I hear the single siren confirmation ‘beep’, but why will it not disarm to give two ‘beeps’?

Please check your keypad PIN has been correctly set, it may still be stuck at the factory preset code. Try changing to your desired code again, taking care to not leave any gaps between the stages of the PIN setting process.

How will I know if the alarm is set on Smart Hub?

If the alarm is set in ‘Home’ mode, the panel display will always blinking a red led. In ‘Away’ mode, however, the ‘Alarm On’ status show in the panel a normal red led.

Do Yale Smart hub panels have built-in sirens?

Yes, in addition to the external siren unit you have the internal panel siren with 94 dB power loud.

How many telephone numbers can be stored on Smart hub to receive SMS notifications?

In the App Settings you can add others telephone numbers so you can receive a SMS when there is a burglar

Why does my Smart Hub ‘beep’ every 30 seconds and with the amber warning light lit?

This means there has been an alarm activation or there is a fault is in the system. Please fully arm the system, then disarm. If fault light is still on please go into the app and check if there are any faults with any of the devices. 

However, you can make a restart Smart hub, all the settings are the same but the Smart hub is updated.

Pet Friendly PiR's

I am installing a new Control-panel based alarm, why do I keep getting detector tamper alarms?

You must ensure that you are in the programming mode when mounting your detectors on the wall, otherwise the sensitive detector tamper springs will trigger the alarm even when in the ‘Alarm Off’ state.

My keypad light is constantly flashing green and I can’t use my alarm, what should I do?

You are currently in the keypad programming mode. Press the ‘disarming’ button twice to exit this mode to allow normal arming operation of your alarm.

My Keypad will not disarm the system. It arms correctly, I hear the single siren confirmation ‘beep’, but why will it not disarm to give two ‘beeps’?

Please check your keypad PIN has been correctly set, it may still be stuck at the factory preset code. Try changing to your desired code again, taking care to not leave any gaps between the stages of the PIN setting process.

How will I know if the alarm is set on Smart Hub?

If the alarm is set in ‘Home’ mode, the panel display will always blinking a red led. In ‘Away’ mode, however, the ‘Alarm On’ status show in the panel a normal red led.

Do Yale Smart hub panels have built-in sirens?

Yes, in addition to the external siren unit you have the internal panel siren with 94 dB power loud.

How many telephone numbers can be stored on Smart hub to receive SMS notifications?

In the App Settings you can add others telephone numbers so you can receive a SMS when there is a burglar

Why does my Smart Hub ‘beep’ every 30 seconds and with the amber warning light lit?

This means there has been an alarm activation or there is a fault is in the system. Please fully arm the system, then disarm. If fault light is still on please go into the app and check if there are any faults with any of the devices. 

However, you can make a restart Smart hub, all the settings are the same but the Smart hub is updated.

Sirens

I am installing a new Control-panel based alarm, why do I keep getting detector tamper alarms?

You must ensure that you are in the programming mode when mounting your detectors on the wall, otherwise the sensitive detector tamper springs will trigger the alarm even when in the ‘Alarm Off’ state.

My keypad light is constantly flashing green and I can’t use my alarm, what should I do?

You are currently in the keypad programming mode. Press the ‘disarming’ button twice to exit this mode to allow normal arming operation of your alarm.

My Keypad will not disarm the system. It arms correctly, I hear the single siren confirmation ‘beep’, but why will it not disarm to give two ‘beeps’?

Please check your keypad PIN has been correctly set, it may still be stuck at the factory preset code. Try changing to your desired code again, taking care to not leave any gaps between the stages of the PIN setting process.

How will I know if the alarm is set on Smart Hub?

If the alarm is set in ‘Home’ mode, the panel display will always blinking a red led. In ‘Away’ mode, however, the ‘Alarm On’ status show in the panel a normal red led.

Do Yale Smart hub panels have built-in sirens?

Yes, in addition to the external siren unit you have the internal panel siren with 94 dB power loud.

How many telephone numbers can be stored on Smart hub to receive SMS notifications?

In the App Settings you can add others telephone numbers so you can receive a SMS when there is a burglar

Why does my Smart Hub ‘beep’ every 30 seconds and with the amber warning light lit?

This means there has been an alarm activation or there is a fault is in the system. Please fully arm the system, then disarm. If fault light is still on please go into the app and check if there are any faults with any of the devices. 

However, you can make a restart Smart hub, all the settings are the same but the Smart hub is updated.

Control Panel and Keypad

I am installing a new Control-panel based alarm, why do I keep getting detector tamper alarms?

You must ensure that you are in the programming mode when mounting your detectors on the wall, otherwise the sensitive detector tamper springs will trigger the alarm even when in the ‘Alarm Off’ state.

My keypad light is constantly flashing green and I can’t use my alarm, what should I do?

You are currently in the keypad programming mode. Press the ‘disarming’ button twice to exit this mode to allow normal arming operation of your alarm.

My Keypad will not disarm the system. It arms correctly, I hear the single siren confirmation ‘beep’, but why will it not disarm to give two ‘beeps’?

Please check your keypad PIN has been correctly set, it may still be stuck at the factory preset code. Try changing to your desired code again, taking care to not leave any gaps between the stages of the PIN setting process.

How will I know if the alarm is set on Smart Hub?

If the alarm is set in ‘Home’ mode, the panel display will always blinking a red led. In ‘Away’ mode, however, the ‘Alarm On’ status show in the panel a normal red led.

Do Yale Smart hub panels have built-in sirens?

Yes, in addition to the external siren unit you have the internal panel siren with 94 dB power loud.

How many telephone numbers can be stored on Smart hub to receive SMS notifications?

In the App Settings you can add others telephone numbers so you can receive a SMS when there is a burglar

Why does my Smart Hub ‘beep’ every 30 seconds and with the amber warning light lit?

This means there has been an alarm activation or there is a fault is in the system. Please fully arm the system, then disarm. If fault light is still on please go into the app and check if there are any faults with any of the devices. 

However, you can make a restart Smart hub, all the settings are the same but the Smart hub is updated.

PiR and DC Detectors

I am installing a new Control-panel based alarm, why do I keep getting detector tamper alarms?

You must ensure that you are in the programming mode when mounting your detectors on the wall, otherwise the sensitive detector tamper springs will trigger the alarm even when in the ‘Alarm Off’ state.

My keypad light is constantly flashing green and I can’t use my alarm, what should I do?

You are currently in the keypad programming mode. Press the ‘disarming’ button twice to exit this mode to allow normal arming operation of your alarm.

My Keypad will not disarm the system. It arms correctly, I hear the single siren confirmation ‘beep’, but why will it not disarm to give two ‘beeps’?

Please check your keypad PIN has been correctly set, it may still be stuck at the factory preset code. Try changing to your desired code again, taking care to not leave any gaps between the stages of the PIN setting process.

How will I know if the alarm is set on Smart Hub?

If the alarm is set in ‘Home’ mode, the panel display will always blinking a red led. In ‘Away’ mode, however, the ‘Alarm On’ status show in the panel a normal red led.

Do Yale Smart hub panels have built-in sirens?

Yes, in addition to the external siren unit you have the internal panel siren with 94 dB power loud.

How many telephone numbers can be stored on Smart hub to receive SMS notifications?

In the App Settings you can add others telephone numbers so you can receive a SMS when there is a burglar

Why does my Smart Hub ‘beep’ every 30 seconds and with the amber warning light lit?

This means there has been an alarm activation or there is a fault is in the system. Please fully arm the system, then disarm. If fault light is still on please go into the app and check if there are any faults with any of the devices. 

However, you can make a restart Smart hub, all the settings are the same but the Smart hub is updated.

Alarms Accessories

I am installing a new Control-panel based alarm, why do I keep getting detector tamper alarms?

You must ensure that you are in the programming mode when mounting your detectors on the wall, otherwise the sensitive detector tamper springs will trigger the alarm even when in the ‘Alarm Off’ state.

My keypad light is constantly flashing green and I can’t use my alarm, what should I do?

You are currently in the keypad programming mode. Press the ‘disarming’ button twice to exit this mode to allow normal arming operation of your alarm.

My Keypad will not disarm the system. It arms correctly, I hear the single siren confirmation ‘beep’, but why will it not disarm to give two ‘beeps’?

Please check your keypad PIN has been correctly set, it may still be stuck at the factory preset code. Try changing to your desired code again, taking care to not leave any gaps between the stages of the PIN setting process.

How will I know if the alarm is set on Smart Hub?

If the alarm is set in ‘Home’ mode, the panel display will always blinking a red led. In ‘Away’ mode, however, the ‘Alarm On’ status show in the panel a normal red led.

Do Yale Smart hub panels have built-in sirens?

Yes, in addition to the external siren unit you have the internal panel siren with 94 dB power loud.

How many telephone numbers can be stored on Smart hub to receive SMS notifications?

In the App Settings you can add others telephone numbers so you can receive a SMS when there is a burglar

Why does my Smart Hub ‘beep’ every 30 seconds and with the amber warning light lit?

This means there has been an alarm activation or there is a fault is in the system. Please fully arm the system, then disarm. If fault light is still on please go into the app and check if there are any faults with any of the devices. 

However, you can make a restart Smart hub, all the settings are the same but the Smart hub is updated.