Delete the device from the app, to do this go to settings/alarm settings/devices then select your device from the list (KP) then swipe right to left on the phone screen.
Once deleted please follow the next steps to initialise the keypad.
For the Yale Smart Home Alarm
please follow the below:
For the Yale Smart Home Alarm
please follow the below:
1. Press Panic button A, then 0000
2. The LED will flash continuously on the Key Pad.
3. Press panic button A, followed by 7.
For the Yale Sync Smart Home Alarm
please follow the below:
1. Press Panic button A, then 0000
2. The LED will flash continuously on the Key Pad.
3. Press panic button A, followed by 7.
4. Press panic button A, followed by 7.
5. Press disarm twice.
Re-add the Key Pad to the system in device settings menu in the normal learn mode way.
If you are experiencing any problems with Keypad or key Fob functionality please visit our support website where you will find the user guide and our frequently asked questions or give us a call on 051 681 2411.